LEADERSHIP AND PERSONAL DEVELOPMENT PROGRAMS

1.Leadership and Management Skills for the 21st Century Managers

Introduction

The increasing challenges in today’s economy and business world calls for continuous improvement in products and services. This can only be achieved through proper and efficient leadership skills which are in alignment with the requirements of the 21st century.

The current program provides you with the practices and commitments for becoming an effective leader. It provides the insights on how to shape organizational excellence, which global competencies are critical to success today and how to gain competitive advantage through leading with emotional intelligence.

Course Content

The Management Skills for the 21st Century
Developing the Foundation for Constructive Leadership
Creating an Inspirational Vision of the Future
Change Management
Leading to the Change
Balance Score Card Building Tools
Leadership Techniques to overcome Resistance and Ensure Results
Leading Employees for Maximum Performance
Performance Measurements
Leading Employees to Improve Performance with Emotional Intelligence

Who Should Attend

Seniors’ managers and business leaders who want to enhance their overall performance and create a healthy workplace and organizational culture
Department heads and mid-level executives who are keen on improving their leadership skills.
Team leaders

2.Advanced Office Administration Skills

Introduction:

No longer are administrators merely clerical assistants; their roles now require a diverse range of management skills to ensure optimal performance and productivity. As the administrator’s role develops, he/she increasingly needs to stay ahead of the game. Only by developing a high level of interpersonal and communications skills can this be achieved.

Many administrators also have additional responsibilities and act as the direct point of contact for company managers and directors. These tasks may also include the handling of highly confidential and sensitive information.

Who Should Attend:

Experienced administrators, executive secretaries and those working in an office environment with responsibility for the efficient administration and co-ordination of the physical, administrative and human resources of a department.

Purpose:

To help office managers, administrators and secretaries refresh and build on their skills in order to remain competent in their working roles.

The programme covers the key elements of an administration and/or office management role and outlines a range of different approaches for operating an effective office or support team. Providing insights into the responsibilities of administrators and the key position they occupy within the organisation, the course enables delegates to build on the key skills that will help them enhance their effectiveness while achieving greater job satisfaction. These include:

Communication skills
Interpersonal skills
Time management skills
Planning & organisational skills
Critical-thinking skills

3.Advanced Supervisory Skills

Introduction:

Business Development is the ability to understand business models, needs, and challenges to recommend a solution. It is being prepared to discuss current issues in the customer’s industry and describe in financial terms how you can impact the issues.

As a professional business development manager, your primary goal is organic growth by tapping new markets or by taking marketshare from your competition. The initial step is to analyze the market and craft a business development campaign that maximizes your strengths and attacks the weak areas of the competition. Both require strategic and tactical skills and techniques.

Who Should Attend?

Business owners and senior management who want to better understand how to work with sales, marketing, and business development professionals would also benefit from this course

Purpose:

By the end of the day you will have learned the skills required to bring your business towards your goals and to achieve the lifestyle that you want.
You will take home a strategic plan that you can implement straight away to help bring your business to where you want it to go along with an understanding of what business development actually is. If you use what you learn, you can make your business easier, more fun and more profitable
Communication skills
Interpersonal skills
Time management skills
Planning & organizational skills
Critical-thinking skills

4.Motivation and Employee Performance

Introduction:

When looked upon the first time, the link between employee motivation and performance seems to be quite obvious. That’s because every time when we deem a task to be important and valuable to us, we act with a high level of dedication and enthusiasm to its completion. However, the relationship between these two things is in fact a lot more complex. Realistically speaking, the duties we have at work can be most of the time tedious, repetitive and quite boring. Most of us don’t go to work excited that we’re going to have another day in which we’ll respond to dozens of emails, complete a pile of Excel spreadsheets, or other tasks which fall into the dullness category.

Who Should Attend

Human Resource staff who wish to consider future HR delivery
Managers who have an interest in performance improvement through people development
Managers who want to understand the value adding processes HR can offer in supporting the organization
Line Managers wishing to explore options in the introduction of new pay and benefits system can change productivity
Employees wishing to pursue a senior career in Human Resources

Purpose

By the end of the course, participants will be able to

Discover where the responsibilities of their organizations HR function
Master current best practices for conducting interviews and making “best hire” decisions
Understand their role and responsibilities when facing a tangle of employment rulings
Learn the mandated requirements for record keeping as well as records security
Know how to identify and stop “innocent” workplace practices that could expose their organization to lawsuits
Understand how to handle requests for medical accommodation disability and leaves of absence
Have the insight to professionally deal with personal issues that affect staff
Identify how to avoid legal pitfalls and costs by having an up-to-date awareness of employment law