LOGISTICS AND SUPPLY CHAIN

1.Basics of Procurement and Supply Operations

Introduction:

The Course in procurement and supply operations focuses on giving you the skills you need to recognize and describe the key processes in procurement and building your professional knowledge and competence.

The course is ideal if you are just starting your career in procurement or if purchasing and supply are part of your role. It will enable you to recognize and describe the key processes in procurement and build your professional knowledge and competence.

Who Needs This Program?

Administrative assistant
Purchasing assistant
Contracts administrator
Stock controller
Merchandiser

Purpose:

You will develop robust knowledge in creating quotations and contract and tender documentation, including E-Systems, assessing quotations, addressing customer enquiries and supplier selection, performance issues and reviews.

Course Contents:

1. Procurement and Supply Principles

Know the rules of procurement and supply within organizations
Know how products and services are received from suppliers and delivered to customers

Know the main stages of the sourcing process
Understand what makes up the main components of a supply chain

2. Procurement and supply functions

Know the main types of organizations and how they operate
Know the main elements of a procurement and supply function
Know the main market factors that impact on a procurement and supply function

3. Procurement and supply processes

Know the main components of contractual agreements
Know the main sources of information on suppliers and customers
Know the main types of systems for suppliers selection, ordering and payment

4. Procurement and supply administration

Understand the need for the effective and efficient administration of purchases made with external suppliers
Know the main techniques used for ordering supplies
Know the main approaches to achieving timely deliveries of products or services

5. Procurement and supply Stakeholders

Know the main stakeholders in procurement and supply
Know the main approaches for conflict resolution with stakeholders in procurement and supply
Know why quality management is important in procurement and supply
Know why clear ethical codes of practice should be used in procurement and supply

Training Methodology:

Discussions
Exercises
Presentations

Course Duration:

5 days

2. Procurement and Supply Operations for Manager

Introduction:

This course is designed to help you develop the capability to carry out purchasing and supply tasks.

This qualification is designed for those in an operational who need the capability to carry out procurement and supply tasks. You will develop the knowledge to understand demand management, arrange supply logistics and implement new contracts.

Who Needs This Program?

Administrator
Buyers
Contract officer
Contract analyst
Stock / inventory controller / planner

Purpose:

You will develop the robust Knowledge to: understand and apply demand management through manual or IT based systems, carry out stock valuation and ordering, arrange supply logistics and necessary paperwork, and implement new contracts, including queries on performance, and financial management and contract review.

Course Contents:

1. Procurement and supply environments

Understand the role and scope of procurement and supply in different economic sectors
Understand market forces that impact on procurement and supply
Understand the external environment and its impact on procurement and supply

2. Procurement and Supply Operations

Understand the main techniques that can achieve added value through procurement operations
Understand the main tasks associated with each stage of the sourcing process
Understand the impact of technology on procurement operations

3. Procurement and Supply workflow

Understand the workflow involved when making agreements with suppliers
Be able to develop a standard purchase order for goods or services
Be able to interpret data relating to the workflow involved in procurement and supply
Understand how to deliver effective customer service to improve workflow in procurement and supply

4. Inventory and Logistics Operations

Understand the main implications of purchasing and supply inventory
Know the main methods for the storage and movement of inventory
Understand the principles of transportation in Logistics

5. Procurement and supply relationships

Understand the range of both internal and external relationships in procurement and supply
Understand the contribution that marketing makes to develop customer and supplier relationships
Understand the elements of a commercial relationships between purchases and suppliers.

Training Methodology:

Discussions
Exercises
Presentations

Course Duration:

5 days

3.Logistic Management – Transport, Warehouse, Inventory Management and Supply Chain Operations

Logistics management is an essential function governing the flow of goods through a supply chain. The course provides latest logistics models and practices. The course’s main focus is on the optimization of transport, warehouse and inventory management activities. In addition, it covers the Supply Chain Operations Reference (SCOR) framework for managing logistics key performance indicators.

Course Objectives

By the end of the course, participants will be able to:

Recognize modern supply chain and logistics trends as a basis for sustainable performance
Employ qualitative and quantitative material forecasting techniques for a streamlined logistical operation
Develop go-to-market strategies for different product categories based on associated supply risk and financial impact of each
Describe role of transportation in logistics and identify opportunities for operational improvement
Identify the role of warehousing, focusing on operational throughput and performance optimization
Apply Supply Chain Operations Reference (SCOR) framework to manage strategic, operational and tactical facets of logistics

Target Audience

Logistics professionals at all levels of the organization. In addition, this course is ideal for those seeking to complement their supply chain and logistics experience with the latest theoretical knowledge in the field in preparation for assuming a higher position at their organization.

Target Competencies

Supply chain management
Enhancing customer value
Warehouse design

Warehouse operation
Inventory management
Transportation management

Duration of Course:

3 days.

4. Logistics and Supply Chain Management Course

This is a 10-day comprehensive Logistics and Supply Chain Management course. This Logistics and Supply Chain Management course provides a full understanding of the complex production flows, production processes & distribution channels of supply chains, together with operational issues of logistics, purchasing and supply chain management & the importance of Warehousing and Inventory Control. Below are additional details on the Logistics and Supply chain management course.

Course Objective:

From the Logistics and Supply Chain Management course you will learn:

Essential knowledge and understanding of Management and Quality principles
Understand the concept of Supply Chain Management
Demonstrate knowledge of Logistics Operations manager
Provide an understanding of the complex production flows, production processes and distribution channels of supply chains, together with operational issues of logistics, purchasing and supply chain management
Apprehend the importance of Warehousing and Inventory Control

Course Outline:

BUSINESS:

Function of various departments
Importance of Communication between departments

QUALITY MANAGEMENT SYSTEMS:

International Organization of Standards (ISO)
Quality Tools

LOGISTICS AND SUPPLY CHAIN:

Key components of Logistics
Objectives of Supply Chain
7 Principles
Supply Chain Links
Conditions of Implementation
Supply Chain Planning
Software types for Supply Chain
Risk Management

PROCUREMENT:

The Process
Key Challenges in Procurement
Life Cycle Costing
Costs associated in different stages of Life Cycle
Order Processing Cycle and Lead Time

WAREHOUSING:

Need for Warehousing
Issues affecting Warehousing
Types of Warehouse
Characteristics of Ideal Warehouse
Functions of Warehouse
Storage Systems
What is Warehouse Management System?
Various Types of Material Handling Equipment
Warehouse Safety

INVENTORY MANAGEMENT:

Types of Inventory
Purpose of Inventory
Inventory Costs
Elements of Inventory Management Systems
Disadvantages of Inventory
ABC Analysis
Inventory Management Models
Dispatching Rules

INTERNATIONAL TRADE AND FREIGHT:

Link between Trade, Freight, Goods and Transport
Trade and Tariffs
Identification of Goods
Role of different agencies in moving Freight
Legislations for goods to be trades
Documentation used in Trade
Information for preferred method of Transportation
Different methods of transporting goods
Advantages and Disadvantages of using Transport
Trade terms and International Standards – INCOTERMS
Barriers to Trade
Methods of Monitoring Movements of Goods
Problems with International Trad

Duration of Course:

10 days

5.Retail Selling Skills

Objectives:

The Retail Selling course is designed to provide retail staff with the required knowledge and skills to enable them to gain a competitive advantage that will enable them to sell their products more effectively and increase their market share.

The course will also instill confidence in targeted employees and provide them with an opportunity to gain an increased understanding of retail selling and the importance of customer needs.

Course Outline:

Importance of consistency in selling approaches
Identify the role of each salesperson when representing the company.
Identify features, advantages and benefits of the product and apply it in a sales-call scenario.
Effective skills and processes required for effective customer communication, answering their needs, overcoming objections, reaching effective solutions and appropriates decisions.
Demonstrate effective business etiquette and client entertainment skills.

Duration of Course:

10 days

6.Effective Store Management and Stock Control

Productive management of stores and stock control function is essential to the dynamic support of an organization’s operations.

Course Outline:

Effective management of stores and warehouse operations.
How to achieve maximum performance in stores management.
How to apply advanced principles of supply chain management.

Duration of Course:

2 days

7. Retail Operations & Management

This program is designed for people who work in the field of retail operations and who wish to develop the skills required to operate effectively in a variety of retail roles. No prior knowledge is required. It is intended as a general introduction to retails sales skills and situations and provides a steppingstone to higher level awards in specialist retail areas.

Course Outline:

Unit 1: Customer Service in the Retail Sector

What is retail?
The importance of customer service
Customer service standards, policies and procedures
Identifying customer’s service expectations
The key features of excellent customer service
How good customer service benefits the customer, the business and its staff
Key features of unsatisfactory customer service
The consequences of poor customer service
How customer feedback can improve service levels

Unit 2: Retail Selling Process

knowing your products
knowing your customers
knowing your employer
knowing your competition
Selling to customers
Techniques for maximizing sales

Unit 3: Individuals and Teams Contribution to the Effectiveness of a Retail Business

What is effective teamwork?
The importance and characteristics of effective teamwork in retail business
The impact of effective communication skills when working in a retail team
Different methods for communicating effectively within a team
Different communication skills used in teams
How poor communication skills can affect team performance
Improving personal performance

Unit 4: Maintaining Health and Safety

Causes of accidents
Why workplace health and safety is important

Risk assessment
Comfortable working conditions
Infection control
Work equipment
Manual handling
First Aid
Good housekeeping
Fire safety

Unit 5: Understanding Retail Consumer Law

Potential Problems with Goods or Services
Rectifying a Problem with Goods or Services
Making a Complaint
The Consumer Protection Federal Law No. (24) of 2006 – UAE
Consumer Protection Department and its Power
The Supplier Obligations
The Consumer Rights

Unit 6: Dealing with Customer Queries and Complaints in a Retail Environment

Dealing with customer complaints
Understanding the complaint
Resolving customer complaints
Refund and exchange policies

Unit 7: Handling Customer Payments in a Retail Business

Making a lasting impression
The checkout
Handling cash and cheques
Credit and debit transactions
Cashing up
Dealing with returns
Common types of fraud

Unit 8: Control, Receipt and Storage of Stock in a Retail Business

Receiving and processing incoming stock
Moving handling and storing stock
Stock control
Keeping cash and stock secure on retail premises
Retail premises opening and closing procedures

Duration of Course:

5 days

8.Administrative Contracts: Rules & Drafting Skills

Course Objectives:

By the end of the course, participants will be able to:

Outline the major activities and steps of contract administration
Identify administration tools that are used during the implementation as well as the role of the contract administrator
Create a system to evaluate contractors and determine their strengths and weaknesses
Explain the different types of variation orders, claims and damages
Demonstrate the importance of partnership in contract administration
Prepare for negotiating contract variations and claims in order to reach a satisfactory settlement

What will be covered?

Principles of Contracts
Contract Administration Tools
Contractor Evaluation
Claims & Disputes
Partnership with Contractor
Negotiation

Who should attend?

All those involved in any aspect of implementing, managing or administering contracts and who want to learn about the best practices in contract administration.

Training Methodology:

This course relies on the use of individual and group exercises aimed at helping participants learn all the tools and techniques used during contract implementation. The course also features the use of a number of case studies and role plays by participants followed by discussions.

Prerequisites (if any):

Language:

Arabic/English

Competencies covered:

Contract administration
Change management
Managing contractors
Managing claims and disputes
Resolving disputes

9.FIDIC: Contracts Management & Administration

Course Objectives:

By the end of the course, participants will be able to:

Apply the correct FIDIC form of contract that is best suited for each project
Implement FIDIC’s principles, mechanisms, and best practices for contract and project management
Demonstrate the responsibilities, obligations, and entitlements of the employer and the contractor
List the engineer’s different roles, duties, and responsibilities in relation to FIDIC contracts
Apply the correct payments, claims, and dispute resolution mechanisms as envisaged by the FIDIC contracts

What will be covered?

FIDIC Contract Documents: Introduction & Principles
Responsibilities of the main parties
Management of Projects
Tests on completion
Financial Clauses & Procedures
Suspension & Termination
Risk, Liability & Force Majeure
Claims, Disputes & Arbitration

Who should attend:

This course provides the necessary knowledge for professionals from government entities, private sector employers, consulting engineers, contractors, quantity surveyors, architects, legal advisers, funding agencies, insurers, and all professionals involved with FIDIC contracts.

Training Methodology:

This course is highly interactive and includes group discussions, case studies and syndicate work. It also includes practical exercises that enable all participants to apply the advanced knowledge they gained and demonstrate their skills in managing FIDIC Contracts.

Prerequisites (if any):

Quantity Surveyors/Professionals with Contracts Management background

Language:

Arabic/English

Competencies covered:

Understanding FIDIC
Contract Administration
Claim Management
Dispute Resolution
Construction Management

10.Tendering & Contracts Management

Course Objectives:

Discuss Elements of Good Procurement Process
Learn Methods of Tender Evaluation
Review Contract Strategies
Explore Steps in developing performance-based Service Contracts
Examples of Important Commercial Contract Clauses
The essential elements of a Contract
Examples & sources of Contract Checklist

What will be covered?

Contract Management & Tendering – When does the process start?
Developing the Tender
Important elements of the Contract
Bidder selection & tender evaluation
Managing the Contract performance

Who should attend:

Training Methodology:

Participants will increase competencies through a variety of instructional methods including lecture by an experienced practitioner and consultant, exercises and group discussions covering current practices & their relationship to the implementation of new concepts.